JDMC.TECH — EST. 2004

Reliable IT.
Human support.

Over two decades of hands-on IT consulting for the businesses that can't afford downtime. Networks, cloud, Microsoft 365, and the kind of clear, calm support that picks up on the first ring.

20+ Years Experience Puerto Rico & U.S. Coverage Certified IT Professional Remote & On-Site
Experience
0+
Years in the field, hands-on
Businesses Supported
0+
SMBs across PR & the U.S.
Infrastructure Projects
0+
Networks designed & deployed
Cloud Migrations
0+
To M365, Azure, hybrid stacks
Support
24/7
When something can't wait, neither do we
Josué Merced — Founder of JDMC.TECH
Certified Field Engineer
Dell EMC · HPE · Microsoft
Josué Merced
Founder
A note from the founder

Twenty years of fixing things that have to work.

Empecé en IT antes de que "la nube" fuera algo que la gente decía en voz alta. Desde entonces he pasado cada día en cuartos de servidores, en llamadas con administradoras de oficina en pánico, y dentro de los closets de red de prácticas médicas, bufetes pequeños negocios de Puerto Rico y EE.UU.

JDMC.TECH isn't a help desk that reads from a script. When you call, you get me — or someone I trained personally. We listen first, explain things in plain English, and treat your business like ours depends on it. Because in a way, it does.

If you've had bad IT experiences before — slow responses, surprise invoices, jargon — that's exactly what we're built against.

Every solution starts with listening — because IT isn't just about fixing things. It's about building trust, one decision at a time.
Josué Merced Founder, JDMC.TECH
What we do

Full-stack IT, delivered with care.

From the first audit to the 2am alert, we handle the technology so you can run the business. Every engagement is scoped to your size, your industry, and your tolerance for risk.

FEATURED

Websites & landing pages that actually convert.

From a single landing page to a full e-commerce store — we design, build, and host the entire stack. Fast, modern, mobile-first, and tuned for the search engines your customers actually use.

  • Custom design
  • Mobile-first
  • SEO-ready
  • Domain · email · hosting
  • E-commerce ready
  • Maintenance & updates
Start a website project

IT Consulting

Strategy, audits, and roadmaps. We sit on your side of the table and translate business goals into clean technology decisions.

Managed IT Services

Flat-fee monthly coverage. Patching, monitoring, asset management, vendor wrangling — everything that should run quietly in the background.

Microsoft 365 Solutions

Tenant setup, Teams, SharePoint, Intune, Exchange. Configured to your workflow — not to a template some vendor copy-pasted.

Network Design

Wired, wireless, segmented. We design networks for the office you have today and the one you'll have in three years.

Cloud Migrations

Move from on-prem to Azure, AWS, or hybrid — with zero surprise downtime and a documented rollback plan, every time.

Break & Fix Support

No contract, no minimum. When something's broken and you need a real person now — on the phone or on-site within the hour.

Infrastructure Support

Servers, switches, firewalls, virtualization. We maintain the unglamorous gear that quietly keeps your business operating.

Web Development & Landing Pages

Modern websites, high-converting landing pages, and full e-commerce stores — plus the domain, email, and hosting infrastructure to support them.

Security & Email Protection

MFA, endpoint protection, anti-phishing, conditional access. Hardening that doesn't punish your team for doing their jobs.

Remote IT Support

Secure remote access to resolve the majority of issues without anyone driving anywhere. Documented and auditable, every session.

On-Site IT Support

For the things that need eyes and hands. Same-day on-site in metro PR; scheduled visits across the U.S. when the job calls for it.

Backup & Disaster Recovery

Tested, restored, documented. We measure backup health by recovery — not by green dots in a dashboard nobody looks at.

App Development

Native iOS apps and modern web applications. From MVP to production — built in-house, maintained for the long haul.

Computer Repair & Warranties

Diagnostics, repairs, hardware replacements — and we manage your Dell, HPE, and Apple warranties so you don't lose coverage you've already paid for.

Cameras & Structured Cabling

IP security cameras with cloud recording, plus low-voltage cabling — Cat6/6a, fiber, and rack work — done clean and labeled to spec.

Smart Homes

Home automation done right — lighting, climate, audio, locks, and security on one integrated system. Designed to actually work for your family, not just look good in a demo.

Why choose JDMC

The opposite of a help-desk ticket.

No phone trees. No tier-1 reading from a knowledge base. Real engineers, fast responses, and the same point of contact every time you call.

Talk to a real engineer

Real human support

You call, a person who knows your network answers.

Fast response

First-touch under 15 minutes during business hours.

Experienced

20+ years across industries. We've seen the failure modes.

Plain English

Reports and decisions explained, never just executed.

Business-first

We optimize for your operations, not our toolkit.

Remote & on-site

Most issues resolved from our NOC. The rest, in person.

Industries we serve

Built around the way your business actually works.

Every industry has its own compliance pressure, its own vendors, its own workflow quirks. We learn yours before we recommend anything.

Corporate Offices Law Firms Retail Professional Services Medical Offices Architecture Construction SMBs
How it works

A calm, predictable process from "hello" to "handled."

Most IT projects fail in the first conversation. Ours start with a real one — and a written plan you can read in ten minutes.

Discovery Assessment Solution Design Implementation Support & Optimize
In their words

The trust we've earned — quietly, over twenty years.

"JDMC handles everything from our case management system to our online accounting. One number to call when anything goes sideways — and Josué always picks up. That's the whole reason we keep working with them."

JR
Joel Ronda
· Ronda Legal Services

"Josué was fundamental to the transition we are currently going through in the Puerto Rico offices. Not only did he support us locally, but he also connected us with the right people and vendors to ensure a smooth transition without negative impacts."

RN
Rubi Navas
· Hershey's Inc.
Where we work

Local to Puerto Rico.
Available across the U.S.

Headquartered in Puerto Rico with a remote engineering bench that covers every U.S. time zone. On-site service in metro PR and scheduled visits across the mainland.

Puerto Rico — On-Site

Same-day visits across San Juan, Bayamón, Caguas, and the metro region. Scheduled service island-wide.

U.S. — Remote & Scheduled

Secure remote support nationwide. Phone, screen-sharing, and emergency response — wherever your team is working from.

24/7 Emergency Response

For managed-service clients: a real engineer on the phone within 30 minutes of any priority-one alert. Always.

Let's talk

Let's simplify your technology.

Tell us what's slow, broken, or keeping you up at night. We'll respond within one business day with a real human, real questions, and a clear next step.

Reach by phone
787.246.6664
Mon–Fri · 8:00 AM – 6:00 PM AST
Email
josue@jdmc.tech
Responses within one business day
Schedule a consultation
Let's have an intro call
No pitch, no obligation — just a conversation
Home based
San Juan, Puerto Rico
Serving the U.S. remotely & on-site

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